Guides
Where the money hides, explained.
Straight answers on finding and recovering what you are owed. No fluff, no gate.
How do you audit Expedia and Booking.com commission charges?Auditing OTA commission means matching every commission the OTA charged to a real, completed stay in your PMS, then flagging commission on cancellations, wrong rates, commission taken on taxes and fees, and duplicate charges. You compare two sources: the OTA commission statement and your property management system.Read the guideHow much OTA commission are independent hotels overcharged?There is no measured public benchmark for OTA commission overcharging. An industry illustration puts leakage around 1% to 2% of the commission you pay (Hotel Yearbook), not of revenue. The real figure depends on cancellation volume and channel mix, and only a reconciliation against your PMS reveals it.Read the guideHow do you read an OTA commission statement?An OTA commission statement lists each reservation the platform billed you for, the stay dates, the amount it based commission on, the commission rate, and the total charged. To read it for errors, match each line to a real, completed stay in your PMS and confirm the rate and the base amount are correct.Read the guide