How do you reconcile DoorDash and Uber Eats payouts?
Last reviewed 2026-08-29
Reconciling delivery payouts means matching each order in your POS to what the platform actually paid after its commission, fees, refunds, and adjustments. You compare two sources: the platform payout statement and your POS order records, then flag overcharged commissions, wrong refunds, chargebacks, and orders that were never paid.
- The two sources are the platform payout statement and your POS orders.
- Match per order or per payout, not just the weekly total.
- Commission billed above your contracted rate is a common overcharge.
- Refunds and adjustments are often charged back to you incorrectly.
Why do payouts drift from your orders?
Order volume is high, and every payout nets together commission, service fees, refunds, adjustments, and promotions. When you only check that the weekly deposit looks about right, per-order errors disappear inside the total. Two errors in opposite directions cancel out and leave a deposit that reconciles perfectly against nothing.
How do you run the two-way match?
Pull your orders from the POS, match each to the payout the platform reported, check the commission rate against your contract, confirm refunds and adjustments were actually yours, and flag any completed order that was never paid. Match on the platform order id where it appears on both sides, rather than on amount and date, since several orders in a busy service period can share the same total.
How do you check the commission rate on an order?
Platform commission is not one rate. It varies by the plan tier you signed up for, by whether the order was delivery or pickup, and by whether the platform or your own staff delivered it. Marketing and promotion fees are charged separately and are easy to mistake for commission. Recompute the commission on each order from your contracted rate for that order type, and compare it to what the platform actually deducted.
Who should bear a refund or adjustment?
Refunds are the most commonly misallocated line. A refund for a missing item that your kitchen never sent is legitimately yours. A refund driven by a late delivery, a courier who never collected the order, or a customer-fraud claim is generally the platform's cost under its own error-adjustment policy, not yours. Each platform publishes the policy that governs this, so a refund charged against you outside that policy is disputable against the platform's own documentation.
Where do the apps overcharge?
Commission above your contracted rate, refunds charged back that were the platform's fault, chargebacks you never approved, promo fees on the wrong orders, and payouts that never land. These recur across almost every restaurant, and because each one is a few dollars on a single order, they are only visible as a pattern across a full period.
Sources and references
- The Good Index — restaurant delivery-platform feesCommission tiers, payout schedules, processing fees, and error-adjustment policies for 5 restaurant delivery platforms, sourced from each platform's own merchant documentation — 34 rows. Verified Jul 21, 2026.
Common questions
What do you need from me?
Your recent payout statements from DoorDash, Uber Eats, and Grubhub, plus a sales export from your POS. Read-only is fine.
Which platforms can you check?
DoorDash, Uber Eats, Grubhub, and other delivery or catering marketplaces, all reconciled against one set of POS records.
Will the platform dispute it?
These are overcharges against your own orders. Documented against your POS and the platform's statement, the dispute stands on its own.
See your own number, free
A free three-month review reconciles your real data and shows you exactly what is recoverable. You keep the findings.